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New 911 director comes on board

8/25/2017


By Tom Marshall
Senior Advocate writer

Monica Allen has taken over as director at the Montgomery County 911 Center. She previously served as a dispatcher on the overnight shift for the past 13 years.

Allen replaces Ann Johnson, who resigned earlier this year.
Allen, a native of Bourbon County, said she’s excited about the opportunity and doesn’t anticipate any major changes at the center.
“I’m excited to continue the good working relationship and the good service we provide for the county and our first responders,” she said.
Allen said she became a dispatcher because of her interest in the law enforcement field. She said she also saw it as a way to make a difference.

Allen declined to discuss any specific calls, but says the center remains dedicated to helping others.

“We take every call seriously and treat them professionally,” she said. “We handle every call as if it was a family member or a loved one.”
She encouraged the public to not hesitate to call if they have an emergency. Sometimes people are reluctant because they feel they “are being a bother,” which is not the case.

Allen said she believes her background in accounting will help her manage the center. She has degrees in accounting and computer science.

The center is up on the latest technology, Allen said, but does have three dispatch openings that need to be filled. For now she is dispatching on day shift while also managing the center.

Gary Chaffins and Rob Kiskaden have remained on as supervisors. Chaffins also served as interim director until Allen was appointed to her current position.

Allen said she actually preferred the overnight shift (11 p.m. through 7 a.m.) because it afforded her the time to spend with her three children.
“It worked best with three kids so I could attend school functions and events,” she said.

One daughter is a sophomore at Georgetown College studying pre-med, while her son is a senior and another daughter is a sophomore at Montgomery County High School.

Greg Beam, chairman of the 911 Board, said Allen stood out during the interview process.

“She had all the right answers,” Beam said. “Her history with her degree in finance was what we were looking for. I think she is going to be the perfect match. She just outshined everybody.”

Allen encourages anyone interested in becoming a dispatcher to stop by the 911 Center at 225 Oak Grove Drive to pick up an application.
You also reach the center at 498-8720.